Privacy Policy

1. Introduction

Welcome to dd44, Bangladesh's trusted online casino and sports betting platform. At dd44, we are fully committed to protecting the privacy and personal data of every user who registers and plays on our platform. This Privacy Policy explains what information we collect, how we use it, how we store it, and the rights you hold over your own data. By accessing or using dd44, you agree to the practices described in this document. We encourage you to read it carefully before providing any personal information.

This policy applies to all visitors, registered members, and users of dd44 regardless of where they access the platform from within Bangladesh — whether from Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, or Cox's Bazar. Any personal data submitted through the site, whether during account registration, payment processing, or customer support interactions, is governed by this Privacy Policy.

2. Information We Collect

When you create an account, make a deposit or withdrawal, contact our support team, or simply browse dd44, we may collect the following categories of personal information:

• Identity data: full name, date of birth, username, and government-issued ID details required for account verification (KYC).
• Contact data: email address, mobile number, and physical address in Bangladesh.
• Financial data: payment method details, transaction history, and records of deposits and withdrawals processed via bKash, Nagad, Rocket, Upay, or bank transfer.
• Technical data: IP address, browser type, device model, operating system, session duration, and pages visited on dd44.
• Usage and gaming data: game history, betting records, wagering patterns, bonus activations, and responsible gaming tool usage.

3. How We Use Your Information

dd44 uses your personal data strictly for the purposes outlined below. We do not process your information for any purpose beyond what is described in this Privacy Policy:

• Account management: to create, verify, and maintain your dd44 player account in compliance with KYC requirements.
• Payment processing: to facilitate deposits and withdrawals through local Bangladeshi payment channels and ensure secure financial transactions.
• Responsible gaming compliance: to monitor gameplay patterns, enforce self-exclusion or deposit limits, and uphold our responsible gaming obligations.
• Marketing and promotions: to send you personalised offers, bonus notifications, and dd44 news — only if you have opted in to receive such communications.

4. Sharing of Information

dd44 does not sell, trade, or rent your personal information to any third party for their independent marketing purposes. We may share your data only with trusted service providers who operate strictly under our instructions and are bound by confidentiality agreements. These include payment processors facilitating bKash, Nagad, and Rocket transactions; identity verification partners for KYC checks; technical infrastructure providers; and fraud prevention and security services.

We may also disclose your information where required by applicable Bangladeshi law, regulatory authority, court order, or to protect the legal rights, property, or safety of dd44 and its users. In all cases, data sharing is kept to the minimum necessary to fulfil the relevant obligation.

5. Data Retention

dd44 retains personal data only for as long as is necessary to fulfil the purposes described in this Privacy Policy, or as required by applicable law. For active player accounts, data is held for the duration of the account relationship. If you close your dd44 account, we will retain a minimal set of transactional and identity records for the period required by financial and anti-money-laundering regulations. Once the retention period expires, data is securely deleted or anonymised so that it can no longer be linked back to you as an individual.

6. Cookies and Tracking Technologies

dd44 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our site. We use essential cookies that are strictly necessary for the platform to function correctly; performance cookies that help us understand how visitors interact with dd44 (e.g., pages visited, time spent); and preference cookies that remember your language setting and other personalisation choices.

You can control and manage cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of dd44. We do not use cookies to serve advertising from third-party ad networks. Our tracking is solely for improving platform performance and your personal gaming experience on dd44.

7. Your Rights

As a registered user of dd44, you have specific rights regarding the personal data we hold about you. You have the right to access a copy of your personal data; to request correction of any inaccurate or outdated information; to request deletion of your data where no overriding legal obligation requires us to retain it; to object to or restrict certain types of processing; and to withdraw consent for marketing communications at any time without affecting the lawfulness of any earlier processing.

To exercise any of the rights listed above, please contact our support team via the email address provided in the footer of this page. We will respond to all verified requests within a reasonable timeframe. Please note that some requests may require identity verification before we can process them, in line with our KYC obligations. dd44 is committed to handling all data rights requests fairly, transparently, and without undue delay.

Frequently Asked Questions